MITL ADVISORY
Motukea International Terminal Limited
30/JAN/2023 TERMINAL ADVISORY 2023
Dear Valued MITL Port Users,
ICTSI South Pacific is committed to providing a best-in-class customer experience and facilitating more accessible and faster engagement between Port Users
and MIT. This email informs you of MIT’s Customer Service Desk (JIRA) launching on February 1st, 2023.
Customer Service Desk (JIRA) will be the first well-established Customer Service Desk in the terminal operations business in PNG.
We are supported by modern and user-friendly IT case-handling software (JIRA).
For inquiries/requests/issues regarding topics/matters mentioned in Guide for Customers (attached), Port users can now redirect emails to customerservice@ictsi.atlassian.net.
MITL Operations Department will handle all inquiries by Shipping lines regarding day-to-day Marine Operations, per the usual process/channels.
MITL Billing Department will handle all requests for Invoices and Gate Pass, per the usual process/channels.
PROCESS FLOW
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Port User inquires and sends an email to the Customer Service Desk, |
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Shipping Line (Operations) inquiries will be handled as per the usual process.
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TICKET IS ISSUED WITH REFERENCE NUMBER |
| CSD will review, escalate, and resolve the issue internally. Then, communicates back to customer for resolution. |
| TICKET CLOSED Customer will receive a ticket-closing email |
Best Regards,
MIT Management